1. General Questions

A domain name is the way of securing your place on the World Wide Web! Domain names are a system of simple Internet addresses that are translated by the Domain Name System (DNS) into the numeric addresses (Internet Protocol (IP) numbers) used by a network. A domain is placed into one of multiple hierarchies, or the label that precedes the "dot," giving a description of the group or individual using the domain name. Simply put, without a domain name, you or your business have no identity on the World Wide Web. By registering a domain you are able to create and expand the presence you and your business have on the Internet.

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Last Updated: 2008-07-30
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1. Registration of your domain internationally


2. Email forwarding


3. Domain forwarding


4. Free internal transfers


5. User-friendly interface


6. Domain lock


7. Free domain name servers


8. Free name server registration


9. Free Google Apps


10. Free Private Who.is

Free Services

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Free Personalized Email, Google Web Page Creator, Google Talk, Google Docs and Spreadsheets are all included in the free and optional Google Apps with the purchase of every domain.

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A Whois lookup will display contact and registry information for a domain name. As well as when and through which registrar the domain was registered. Private whois, which makes contact and registry information for a given domain undisclosed to the public, is available with the purchase of a domain name on Name.com.

Our Private Whois service will hide all registrar whois information for your domain name. We will forward all USPS Express, certified, or registered mail we receive to the registrant mailing address associated with the domain name in our database. You can choose to forward or ignore email correspondence for this domain name. With our Private Whois service, you are the owner of the domain name and remain in complete control.

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All newly registered names are automatically pointed to our parking page, which acts as a place holder for your domain. When you point your name to a pre-existing or new website, the parking page disappears.

Our parking page may contain third-party advertisements, links to other products and services offered by Name.com, and interfaces to other web pages, including search engines. You will not receive notice regarding the additional content located on our parking page, and such content may be modified at any time.

You can read more about the parking page in our Registration Agreement, section #22. You can find this Agreement at Registration Agreement

If you have any objection to having your domain pointed to our parking page, please let us know.

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2. Simple account management

1. Click the Account Login tab, located on the upper right side of our home page.


2. Create a username and password (of at least six digits each) under the New Customers section of the Account Login page. Record this for future reference, and remember, your user name AND password are case sensitive.


3. Re-enter the randomly generated digits in the window provided.


4. Press the Continue button.


5. Complete the Default Account Contact Information. For each domain registration you are legally required to supply contact information for 4 different fields of contact: Registrant (owner), Administrator, Technical and Billing. The Contact page allows you to enter one set of information for all 4 contact types if you choose. To modify the information for a selected contact field, simply check-mark the boxes corresponding to each specific field at the bottom of the edit page when you enter in your Registrant contact information, and click continue.


6. Click the My Account button to view your account, or the Registration button to begin registering your domains.

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1. At the Name.com home page, enter your user name and password in the window on the right hand side, and click Login.


2. You may also click the My Account tab and enter your username and password under the Returning Customers section. Remember: Your username and password are case sensitive!


3. Click the "Submit" button.

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1. Log into your Name.com account.


2. At the Name.com Home page, follow steps 1-3 of "Start Your Online Brand."


3. Checkmark the resultant domain name(s) you wish to purchase.


4. Click "Check-Out" and in "Your Shopping Cart," scroll down your desired term of registration (1 year, 2 year, etc.).


5. Click Update


6. Please agree to the Name.com Terms of Service Agreement


7. Choose your preferred form of payment


8. At the "Billing Information" screen, select account credit, enter your credit card, PayPal or Amazon information and press "Place My Order"

That's it! After the order has processed (within a few seconds) the browser should refresh with an indication of the success or failure of your purchase. If your order succeeded, you may click the available tab to access your Name.com account and purchase immediately. If your order failed, you will be asked to correct your billing information or to contact support.

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1. It's easy to manage your domains. Just visit Name.com


2. Login by entering your Username and Password into the "Customer Login" panel.


3. On your "My Account" page, click on the domain name you wish to manage.

Cool! You’ve made it to the management page.

Please note: If your domain name is locked, you will need to click "Unlock Domain" before you may begin management. (Please see How do I unlock my domain?)

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1. Log into your Name.com account.


2. At your "My Account" page, click directly on the domain name you wish to unlock.


3. On the "Domain Management" screen, click the image of a yellow lock. Click on the lock to open it. You are now free to manage your domain.


4. You may re-lock your domain by simply clicking the "Lock Now" feature on the "Domain Management" page.

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You can add a domain name to a list of names that you would like to monitor. When monitoring a domain name you can check, track, and store information like link popularity, Alexa rank, whois information, and more.

You may do this by clicking the SELECT button next to "Add a domain to monitor" on your account Welcome page.

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3. Account changes

1. Visit the Name.com home page.


2. At the bottom of the "Customer Login" panel, click the "Lost Your Password?" link.


3. Enter your username, or if you have forgotten it, the name of one of your domains registered to your account into the box.


4. Click "Get Password."

A link will be emailed to the address listed as the Registrant Contact for the account. By clicking the link within your email it will bring you to a page that will allow you change your account login password.

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If you wish to receive your login information at an address that is different then administrative email address on file, we must first verify your identity. We are able to do this one of two ways:

1. We can call the phone number you have listed as your Administrative Contact, during our normal business hours. Our Tech Support hours are Monday through Friday from 10am to 7pm Mountain Standard Time.


2. You can send us a notarized letter stating your identity. If you choose this option please include your account username, and the email address you would like to have the information sent to. The address to send this to is:

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1. Log into your Name.com user account.


2. In your "Account Management" page, look in your control panel.


3. Click the select button located within your "Account Settings" marked - "Change Password"


4. Enter your current password in the first box.


5. Enter your new password once in each of the next two boxes.

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1. Log into your Name.com account.


2. On your "Account Management" page, you can click the button marked - "Edit Defaults"


3. Complete the Default Account Contact Information.


4. Click "Update."

Note: This will only change the default information to your account. You must also change the contact information for the domain names.
See Section 4 c and 4 d in the FAQs section.

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1. Log into your Name.com account.


2. At your account management page, click on the sub accounts tab


3. Next, create a username and password for the sub account. Press "Submit."


4. That's it, your subaccount has been created.

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4. Standard domain name management

URL Forwarding allows you to use an easy to remember or different web-address for your particular domain. When a web browser uses this different web-address they are automatically directed to your primary website or domain by using the process of URL forwarding.

To Enable URL Forwarding utilize the following steps:


1. Log into your Name.com account.



2. At the “Account Management” page, click on the domain name that you'd like to manage.


3. On your "Domain Management” page, look to the Control Panel on the right of your screen, click “URL Forwarding.”


4. Be sure to read the requirements for URL Forwarding listed on this page, now click “Enable URL forwarding for YOURDOMAIN.COM.”


5. Once you are directed enter the full web address to which you wish to direct your domain name.



A good idea when doing this, to prevent any typos, is to visit the site you wish to forward your domain to in a separate browser, take the address from the new browser, copy this address, and paste it into the 'point to' bar in your URL Forwarding window once you are sure that is the correct forwarding location.

Please note: you cannot point to multiple URLs with one domain name using the URL forwarding tool.



6. Choose, using the drop-down menu, whether to employ “masked” or “redirect” forwarding.




Note that "Masked" forwarding will not indicate in the frame of a web browser that a user has moved from your domain to third party website. Redirect will.




7. Optional: Enter a “Page Title,” which will appear in the browser frame, and “Meta Tags.”


8. Press “Update.”



That’s it! Your URL forwarding setting has now been established.

Please make sure your domain name is using our default name servers. If it is not, you must exchange the servers currently in place with our servers for URL forwarding to function properly.

Remember: changing host servers will delay the start of URL forwarding by 24 hours.





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Name.com offers e-mail services through Google Apps.


1. Log into your Name.com account.



2. At the “Account Management” page, click on the Google Apps redirect for the domain you wish to edit, click "active", this will direct you to the Google Apps appropriate to your specific domain.


3. On your Google Apps Dashboard go to the gmail account for your user name. You can do this by clicking on the green link below the "Email" icon.


4. Once you are in your Gmail mailbox find the "Settings" in the upper right hand corner of the screen.


5. Click on the tab that says, "Forwarding and POP/IMAP".


6. Check the bubble to "Forward a copy of incoming mail to your chosen alternative address.

That's it - you are now one of the millions enjoying a carefree email experience via Gmail.

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1. Log into your Name.com account.


2. At the "Account Management" page, click on the domain name for which you wish to modify the contact information.


3. On the "Manage domain name" page, click "Edit Contacts" in the Control Panel on the right of the screen


4. Next, click the "Edit" button above the contact field you wish to modify.


5. Enter your new contact information and click the "Update" button

You're all set, in roughly 24 hours Whois will reflect your new contact information.

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1. Log into your Name.com account.


2. At the "Account Management" page, click on the domain name.


3. Be sure that your domain is unlocked, to unlock click on the padlock icon.


4. On the "Manage domain name" screen, click "Edit Name Servers."


5. "Remove" the old servers, and "Add" the new.

That's it! In roughly 24 hours, your name server propagation will complete.

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All newly registered names are automatically pointed to our parking page, which acts as a place holder for your domain. When you point your name to a pre-existing or new website, the parking page disappears.

Our parking page may contain third-party advertisements, links to other products and services offered by Name.com, and interfaces to other web pages, including search engines. You will not receive notice regarding the additional content located on our parking page, and such content may be modified at any time.

You can read more about the parking page in our Registration Agreement, section #22.

If you have any objection to having your domain pointed to our parking page, please let us know.

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5. Domain Name System (DNS) management

A Domain Name System or DNS translates hostnames to IP Addresses. It's like a computer's phonebook. It allows for a website or links to be written in distinguishable names rather than hard to remember and lengthy number chains seen in IP Addresses.

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Most hosting companies will give you a primary and secondary name server to use. However, some hosting services will provide you with three or more. You should use all name servers offered as part of your hosting package.

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The primary name server is the first server used for information about a domain as well as the location of resources associated with a domain. The information stored on the primary and the secondary name servers are exactly the same. The primary server acts as the master of information control while the secondary name server periodically copies primary server information. The way that the two interact can be explained in the following scenario; If you want to find a movie in a rental store and you need to ask someone where to find it. You look to the nearest employee but they are very busy. You find a second employee who is not so busy and they are able to direct you much more quickly. The secondary name server is like a back up system to the primary name server in case the primary server is too busy or for some other reason not able to give a response. It has become common internet protocol to require 2 name servers for each domain. It's always good to have a backup!

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1. Log into your Name.com account.


2. At the "Account Management" page, click on the domain name.


3. Be sure that your domain is unlocked, to unlock click on the padlock icon.


4. On the "Manage domain name" screen, click "Edit Name Servers."


5. "Remove" the old servers, and "Add" the new.

That's it! In roughly 24 hours, your name server propagation will complete.

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1. Log into your Name.com account.


2. At the "Account Management" page, click on the domain name you wish to modify.


3. Be sure that your domain is unlocked, to unlock click on the padlock icon.


4. On the "Domain Management" screen, click "Manage Name Servers."


5. Enter the prefix (e.g. ns1) in the "Host Name" field.


6. Now enter the corresponding IP address.


7. Click "Register"

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1. Log into your Name.com account.


2. At the "Account Management" page, click on the relevant domain name.


3. Be sure that your domain is unlocked, to unlock click the padlock icon


4. On the "Domain Management" screen click on "Manage Name Servers" in your Control Panel


5. Look to the "Manage Name Servers" below the NS Management Section on the page you were just directed to.


6. Delete the Host from your name servers list. This will remove the name server and the old IP Address. Now you’re ready to add the new IP address for your server.


7. You will be directed back to the "Manage Name Servers" page.


8. Enter the name server prefix once more for the new IP Address.


9. Now add the new IP Address in the appropriate box. Press "Register."

That’s it! Your name server update should complete within the next 24 hours.

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An electronic set of instructions that tells a user's computer where a domain and its accompanying resources, such as its website, are located. A host record will direct a user's computer through the Domain Name System (DNS) to a certain set of servers, identified by their IP address and on which a domain and its resources are located.

For instance, if the resources of your domain were located on a web host's server at the following IP address, 209.61.183.125, and you wished to link your domain to your resources. You would create a host record that pointed mycooldomain.com to 209.61.183.125. After doing so, anyone who typed in mycooldomain.com to their web browser would have their computer directed to the name servers corresponding to the IP address 209.61.183.125 and containing your resources.

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A host record creates a direct channel from the domain name to its intended IP address, without going through our forwarding server. Thus, a host record that is not incorporated into our URL forwarding service will not mask the pointing of the domain. Customers may find this useful if the location of their domain is directly related to their domain name.

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A Mail eXchange record or MX record is an electronic set of instructions that routes email to your email server.

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1. Go to Name.com, and login to your account.


2. At your "Account Management" page, click on the appropriate domain name.


3. On the "Domain Management" page, choose the "DNS Management" option in your Control Panel.


4. Next, on the "DNS Management" screen, click the applicable "Add a record" from the scroll down bar.


5. Fill out the empty fields with the appropriate information. (If you do not know what to enter, ask your web host, IT department, etc.)


6. Press "Submit."

After doing this last step, the page should refresh, reading across the top of the page: "A record has been added for yourdomainname.com." To verify the creation of the record, click "Continue managing domain." You should now see your newly created DNS record listed on the "DNS Management" screen.

Please note: Your domain name must be using our name servers, ns1.name.com and ns2.name.com, for your newly created DNS record to work. To check whether your domain is using our servers, click "Edit Name Servers" under the "Domain Management" section of your control panel. Under "Current Name Servers," you should see our pair listed. If not, you will need to remove the servers currently in place and add ours. If you need to make this change, please be aware that your DNS record will go "live" 24 hours after the change has been made.

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6. Web and e-mail hosting

Unfortunately we do not offer Web hosting at this time. However, we now offer free Google Apps, which includes free Google email (up to 200 email accounts) and a very user-friendly web page creator.

We also highly recommend watching the Google Apps video tutorials, which are very informative.

There are a few easy steps you must go through in order to get a website online after you have registered a domain. Name.com does not endorse any particular web host.

However, if you choose to make a comprehensive website beyond what is offered through the Google Apps web pages you will need a web host. Web hosts cost anywhere from $8-10/month for basic services and more for other services (many of which are found in Google Apps.)

1. When beginning to build a website think of a website as a file going from your computer onto the internet. In order to upload your file onto the World Wide Web you need to "rent space" on a system that can service the file from your computer (your webpage) onto the web. This such service is known as web hosting and there are thousands of web hosts out there. Do some research and pick the web host that is best for you.


2. In order to get your content to a web host provider you must set up a tool that will allow you to get your files from your computer to your web host. One of these tools commonly used for this type of file transfer is a File Transfer Protocol (FTP) agent. This agent will allow you to send information from your computer to your web host. Your web host will provide you with a server name, username, and password that will link your computer, through the FTP agent, to your web host.


3. Once your website has been posted onto your web hosting service be sure to update the server name information that was given to you from your web host within your Name.com domain management. Choose the appropriate domain. Click "Edit Your Domain Servers" in your Control Panel and Replace the current name servers with the new ones you have been provided with.

You will now be able to move your website from merely a file on your computer to a web host that can distribute your content worldwide!

That's it! In roughly 24 hours, your name server propagation will complete.

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It is possible to use Google Apps and have a different web host provider! There are two ways that you are able to do this. The first method involves using our default name servers. Follow these instructions if you are using our default name servers:

1. Enable Google Apps by clicking the "enable" button next to your domain on your account page.


2. We will automatically set up the necessary DNS settings for Google Apps to properly function.


3. Go to the "DNS management" section for your domain.


4. You will need to remove 4 of the current DNS entries. The first entry that must be removed is the CNAME record that corresponds to www.yourdomain.com. Next, you will need to remove the 3 "A" records that were added by our system.


5. Now you will need to add the "A" records that are provided by your web host provider. Two "A" records are needed, the first will correspond to "Name.com" and it will point to the IP address provided by your web host provider. The second will correspond to " .yourdomain.com" and will point to the same IP address as the previous "A" record.

After you make these changes your website will become viewable in approximately one hour.

The second option you may pursue, and the option that we recommend if you are unfamiliar with DNS settings, uses your web host providers name servers. After you have enabled Google Apps for your domain you will see all of the necessary DNS settings for Google Apps to function properly. You will need to give all of those entries to your web host provider so they can add them to their servers. We recommend taking a screenshot of your DNS management page and providing that to them.

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Name.com now offers free Google Apps that offers e-mail hosting with the purchase of every domain!

After enabling Google Apps for your domain it will prompt you to create the email address that will be personalized towards the administrator within your registered domain.

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You are able to create up to 200 e-mail accounts for every registered domain! From the Dashboard of your Google Apps for your specified domain choose the option to "Create new users" towards the top left of your page. It will then walk you through the procedure to create a specified user and e-mail account for your domain.

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If you've never used Gmail before, it's fantastic. You don't have to worry about saving and deleting emails because the storage capacity is monstrous and it's as easy as conducting a Google search to find a saved email.

It's encouraged that you view the interactive tutorial on how to utilize email through your Google Apps.

To Access your e-mail go to the Start Page of your domain and simply click on "log in".

You can access your email by visiting http://mail."yourdomainname".XXX

You can also integrate your email account into a client such as Microsoft Outlook.

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1. Login to your Google mail page.


2. Click on "settings" in the upper right hand corner of the screen.


3. Click on "Forwarding and POP/IMAP".


4. Fill in the dot that says "Forward a copy of incoming mail to", and enter the desired e-mail address you want your mail to be forwarded to.

There is also an option to create a filter that will allow you to forward your mail, if you choose.

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7. Domain name renewals

We will send renewal notices to the email address listed under the Administrative Contact field in your account, 90, 60, 45, 30, 15, 10, 5 and 1 days prior to expiration. Therefore, it is imperative that you keep your contact information up-to-date. If you do not keep us current on your latest contact information, you will not receive our renewal notices and you may lose your domain or have to pay an expensive redemption charge.

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1. Log into your Name.com account.


2. From the Name.com Homepage under the Tab marked "Renewals" or within your "Account Management" page that states "Renew" across from your individual domains you can renew your domain names. You can click on either.


3. Next, check mark the domain name(s) you wish to renew. Press "Renew."


4. At "Your Shopping Cart," under "Renewals," select the terms of your renewal (1 year, 2 years, etc.). Now you are ready to checkout.


5. On the "Order Confirmation" screen, enter your payment information, Check the box that verifies you have agreed to the terms and conditions of the registry, choose your form of payment and press "Place Your Order."

After our system has processed your order, an order status box will appear, indicating the completion or failure of your purchase. If your order fails check your payment details or please contact us by phone or email. You may click on the "My Account" button at this time to see that your renewal has taken effect.

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At the Expiration Date, the domain record is still available, and the web site and email attached to a domain are still functioning for a short period of time. If, after approximately 15-30 days of the Expiration Date, an expired domain registration is not renewed, the domain name will be deleted from our database and from the Domain Name System (DNS). This terminates the domain record and the functionality of the domain name's corresponding web site, email and administrative services. After deletion, the domain name enters a 30-day Redemption Period in which the domain is held by the registry and the domain's web site and email are unavailable for use. Once the Redemption Period ends, the domain becomes available again for registration after a short total deletion phase from the central registry. The domain then is available on a first come, first served basis.

You may rescue a domain from the Redemption Period by paying the central registry, through us. This incurs a $120.00 fee. We do not set the price of this fee, and must abide by it if we retrieve domain names from the central registry's database.

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8. Transfers

1. Create a free account on our website, http://www.Name.com, by clicking the “New Customers Sign Up Here” link on the left hand side of the home page. If you have already created an account, go ahead and log in.


2. Now that you've created an account or logged in, please click the “Transfer” tab located at the top center of the page just below the TOOLS tab.


3. On the “Transfer to Spot Domain LLC” page, enter the name(s) you wish to transfer and the authorization code(s). Press “Continue.”


4. Next, enter your billing information, and click “Proceed With Transfer Request.”

After completing these steps, your domain(s) will be listed on our pending transfers list. Shortly thereafter, we will contact the administrative contact for your domain(s) via email in order to confirm the validity of the transfer request(s). Once we receive positive confirmation from the administrative contact, we will initiate and track the transfer(s).
Transfers usually take 5-7 days to complete, but may require additional time. If your transfer(s) cannot be completed, we will let you know, via email, and attempt to refund your transfer/1-year renewal fee.

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1. Log into your Name.com account.


2. On the “Account Management” page, click on “View transfers” tab in your Control Panel


3. At the “Domain Transfer Status” page, you may check the following:
   
   
   1. “Date Submitted”:
      When did the transfer process begin?
   
   
   2. “Domain Name”:
      What name is transferring to Name.com?
   
   
   3. “Authoritative Email Address”:
      Where are actionable notices sent?
   
   
   4. “Losing Registrar”:
      Who is the current registrar of the transferring name?
   
   
   5. “Registrar Query Attempts”:
      How many times have we asked the current registrar for “Whois” contact information?
   
   
   6. “Registry Status”:
      Is the domain name active, locked, etc? Note: a status of “Registrar-Lock / Hold,” “clientUpdateProhibited,” or “Client Transfer Prohibited” is BAD. Contact your current registrar immediately.
   
   
   7. “Status”:
      How far along is the transfer?
      (0) Transfer process will begin with 24 hours
      (1) “Whois” information has been queried
      (2), (3) Administrator has been emailed for transfer authorization
      (4) Transfer has been authorized by Administrator
      (5) Transfer has been submitted to the central Registry for approval
   
   

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1. If necessary, create a Name.com account.


2. Give your "Account Code," located on your "Account Management" page just below the list of your domains.

For the Donor / Seller:

1. Log into your Name.com account.


2. At the "Account Management" page, click on the domain name that you wish to transfer.


3. Under "Domain Management" in your Control Panel, select the "Account Transfer" option under Domain Management in your Control Panel.


4. You can bulk transfer your domains by typing in your other domains after the original shown in the transfer box.


5. Enter the Recipient's / Buyer’s Account Code, checkmark the applicable contact types, and click "Submit."

The Transfer is all set! Your transfer activity will be completed within 24 hours.

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9. Purchase and billing

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When you make a purchase on our website, the following series of actions occurs.


1. Our computers verify (with your credit card institution) that funds (in the amount of the purchase) are currently available in your credit card account.


2. In response to this query, your credit card institution authorizes the use of and reserves these funds—directly within your account.



Please Note: at this stage, the funds have yet to leave your account, and will not leave your account unless the next step is completed, either automatically by our computers or manually by our service personnel. If the next step is not completed, for whatever reason, the allotted funds will remain in your account. However, they will not be made available for your use for, typically, 4-5 days. Your bank will "freeze" the funds for this length of time in order to accommodate any potential delay in the completion of the transaction.



3. If we determine that the purchase is good, that is, not fraudulent or otherwise defective, we remove the funds from your credit card account and end the transaction.



To clarify: your purchase was interrupted between stages 2 and 3 listed above. Your funds have been authorized and set aside, but they remain in your account. Your credit card billing statement, either the online or paper form, may indicate that these funds have been used, but they have not. Within 4-5 days, the attempted purchase should drop from your billing record, and the authorized funds should return to your general pool of credit.

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10. Premium Domains

A Premium Domain name is a domain which is currently registered by a third party and has superior relevance to your business, stronger branding potential, receive greater type-in traffic and are easier to remember than names which might be available through standard registration channels.

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Acquiring the right domain name is an important first step in building a successful online business. A Premium Domain name can improve your marketing and visibility, build credibility, protect your brand and acquire more traffic.

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As good domains become harder to find, both the demand and cost of Premium Domain names increase. Prices for Premium Domains vary and are often based on marketability, spelling, traffic, and economic trends. Premium Domain names have more marketing potential than others, as many already receive significant traffic. Your business can reap the benefits from the domain's established presence and attract customers.

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Premium Domain names are owned by individuals or companies who have previously registered the domain names and are now interested in selling them.

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With Name.com you get all of the same services you've come to rely on with standard registrations.

Last Updated: 2008-07-30
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Just like with any other Name.com registration, you manage your new Premium Domain directly in your Name.com Control Panel by logging in with your username and password at www.Name.com.

Last Updated: 2008-07-30
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Yes. You can transfer a Premium Domain purchased at Name.com to another registrar sixty (60) days after purchase.

Last Updated: 2008-07-30
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